Customer Service Hours
Monday - Friday, 7am - 5pm MST
If you are unhappy with any of our products at the time you receive them, feel free to send them back. *Damage due to wear and tear will be repaired at a reasonable cost.
What is Serviceable?
• Wader Boots
• Suspenders Tailoring
• Pockets Restitched
• Seam Failure
• Main & Pocket Zippers
• Stitching Issues
• Delamination Issues
What Can You Fix in the Field?
• Pinhole Leaks
• Rips & Tears
• Boot Leaks
• Seam Failure
Instructions to Claim Your Warranty?
• You will need a Return Authorization Number (RA)
• Visit www.sitkagear.com/contact/warranties
• SITKA covers warranty shipping both ways - You'll receive a pre-paid shipping label to your email from FedEx within 48 hours*
• We will e-mail you once your item(s) are checked in
• If we can repair it, we will have it finished and on its way back to you within 6-8 weeks
• NOTE: If this is an end of year service plan, we will contact you to obtain credit card information.
How Much Does it Cost to Repair Waders?
• Depending on Severity: Tears/Patched/Pinholes // $30 - $70
• Boot Replacement due to wear // $100 - $200
• Suspender Replacement due to wear // $40
• End of Season Service** // $125 - Complete inspection: Pressure test, Pinhole leak identification, Boot leak identification, Includes up to 4 pinhole patches
• ** You will be financially liable to cover the cost for the End of Season Servicing even if there is an warrantable item discovered. In the discovery of a warrantable item, there will be no charges incurred to fully repair the defect.
How to Wash Your Waders?
• Remove excess dirt & debris.
• Fill your bathtub with warm or cold water. If your waders are soiler, we recommend using warm water. Add a liquid detergent such as 'Revivex Wetsuit and Drysuit Shampoo' from Gear Aid or 'Performance Wash' from Grangers.
• Scrub with a soft bristle brush inside and outside of waders. Easiest to lay the waders flat in the bathtub.
• Rinse off waders and hang upside down.
• While the waders are still damp, apply a spray on Durable Water Repellent treatment. For best results, dry with a blow dryer on a medium setting waving about 6 to 8 inches above garment. NOTE: You can damage waders if you isolate high heat on one spot. We recommend either 'Revivex Water Repellent' from Gear Aid or 'Performance Repel' from Grangers.
• Dry waders completely by hanging upside down from the boots. Do not store damp or wet, this will result in mildew and fabric detorioration.
How do I maintain my wader zippers?
• Place a little dab of zipper lube on both sides near the closing end of the zipper.
• Open and close a few times in order to fully distribute zipper lube along the teeth.
• A little dab will be more than enough. Be sure to wipe off excess or else it will collect dirt.
• Continue to lubricate when the zipper gets stiff or before placing in storage.
• Store with the zipper closed in order to reduce strain.
What are the benefits of regularly washing my waders?
• Regular washing your waders will greatly increase breathability, performance, longevity, and basic hygiene.
• Self-evaluation of your gear will save you time and money, while helping you become more familiar with your products.
• Those who tend to their products generally experience longer life out of their gear.
When to hand wash or hose off?
• Wash on an as needed basis. Neglecting to wash is not a warrantable product issue.
• As needed is defined by use in clay or muddy environments which require the product to be washed more often. Even a quick rinse will greatly increase the life of your wader.
What if I am hunting or fishing in salt water?
• If hunting in salt water, we strongly recommend rinsing waders after every use.