SITKA Bozeman - Hunting & Outdoor Gear Store

About the Role: SITKA is actively seeking a Retail Store Manager to lead our flagship Bozeman Montana store. You will provide leadership and direction to the store team and successfully execute company strategies. You will determine and maintain optimal staffing levels, recruit, hire, coach, and motivate a team of brand advocates who in turn will provide a "wow" factor level of customer experience. You drive store profitability by controlling expenses, protecting company assets, upholding store operational and visual merchandising standards. You have a customer first mindset, and thrive in fast-paced, ever-changing entrepreneurial environments.

This position will be located in Bozeman, Montana, with the possibility of a hybrid remote work arrangement, depending upon the responsibilities of the role and business needs.

Responsibilities:

• Ownership & Accountability: Uphold brand standards and take initiative in achieving performance goals

• Performance Measurement: Monitor and adjust store performance against retail KPIs and goals

• Customer Experience: Ensure exceptional service, visual merchandising, and product knowledge

• Marketing & Community Engagement: Support store events and build community relationships for brand awareness

• Problem Resolution: Identify and escalate issues, partnering with cross-functional teams for solutions

• Team Development: Lead hiring, onboarding, and integration of team members effectively

• Team Support: Provide daily support to achieve objectives and maintain standards

• Strategic Planning: Analyze business results and collaborate on strategic plans with Retail Channel Leader

• Operational Excellence: Ensure operational standards are met to set the team up for success

Required Qualifications:

• Minimum 5 years of leadership experience in a fast-paced, high volume retail environment

• Minimum 2 years of experience in a specialty retail environment, preferably in the outdoor apparel industry

• Experience planning and executing store community participation and events

• High level of ownership, accountability, initiative, and success achieving sales and profit results

• Exceptional interpersonal skills founded on authentic customer service delivery with the ability to positively and proactively handle customer concerns

• Detail-oriented and excellent organization and follow-through skills

• Excellent verbal and written communication skills

• Available to work a flexible schedule including weekends, evenings, and holidays

• Ability to build, lead, and manage high-performing teams

• Ability to travel up to 10%

What We Offer: Our success is based on the capability and creativity of our Associates, and we are proud to offer a comprehensive and competitive total rewards program that supports your everyday and helps you build your tomorrow.

We provide benefits that offer choice and flexibility and promote overall well-being. And in keeping with our belief that every Associate should share in the collective success of the enterprise; we provide a distinctive Associate Stock Ownership Plan in each country as well as potential opportunities for “profit-sharing”. Learn more at gore.com/careers/benefits

We believe in the strength of a diverse and inclusive workplace. With diverse perspectives, ideas and experiences, we uncover new possibilities and make a greater impact in the world. We are proud of Associates for building on our rich history of innovation, upholding our values and supporting an inclusive work environment where we treat each other and our external partners with fairness, dignity and respect.

Gore is an equal opportunity employer. We welcome all applications irrespective of race, color, religion, sex, gender, national origin, ancestry, age, status as a qualified individual with a disability, genetic information, pregnancy status, medical condition, marital status, sexual orientation, status as a covered veteran, gender identity and expression, and any other characteristic protected by applicable laws and regulations.

Gore is committed to a drug-free workplace. All employment is contingent upon successful completion of drug and background screening. Gore will consider qualified applicants with criminal histories, e.g., arrest and conviction records, in a manner consistent with the requirements of applicable laws.

Gore requires all applicants to be eligible to work within the U.S. Gore generally will not sponsor visas unless otherwise noted on the position description.

Our Talent Acquisition Team welcomes your questions at gore.com/careers/contact

About the Role: Sitka is looking for a Retail Gear Guide to join our team for the opening of our Atlanta, Georgia store. You will provide customers with a premium experience and excellent customer service in an engaging and authentic way. You value the opportunity to help customers find the gear that supports their pursuit. In this role, you will report to the Store Manager.

This is not a remote position. This is a contract position located in Bozeman, MT

General Job Duties:

• Authentically engage with all customers to provide exceptional customer service and experience

• Become a brand expert on all things SITKA

• Actively participate in reaching sales and other KPI goals

• Assist in inventory procedures including floor replenishment, third party orders, shipping, receiving, cycle counting, etc.

• Uphold premium merchandising standards that create an exceptional customer experience

• Execute store cleaning responsibilities

• Provide an excellent checkout experience for all sales, returns and exchange transactions using POS

• Assist with store events

• Additional duties as assigned

Qualifications & Experience:

• At least 1 year of customer service and/or retail experience preferred

• Ability to effectively and accurately complete POS transactions

• Ability to work in a fast-paced environment

• Knowledge of outdoor gear preferred

• Excellent sales and customer service skills

• Must love outdoors, hunting knowledge preferred

• Excellent verbal communication skills

Physical Requirements:

• Stand for the duration of the shift

• Move and process shipments

• Ability to lift 45 lbs

• Operate general office equipment (phones, computers etc.)

Perks:

• Unparalleled employee discount

• PTO, client-specific paid Holidays, a comprehensive benefits package, and weekly pay via direct deposit or Rapid PayCards for those who qualify

• Referral Program Perks! Employees who refer a candidate who fully completes 250+ hours will receive a $50 Visa Gift Card Bonus.

Equal Employment Opportunity

Placers will recruit, hire, train and promote individuals, as well as administer any and all personnel actions, without regard to individual’s race, religion, creed or color, national origin, ancestry, mental and/or physical disability, gender, age, marital status, sexual orientation, or other characteristics protected by law. Placers will make reasonable accommodations to qualified individuals and will not tolerate any unlawful discrimination and any such conduct is prohibited.

Diversity and Inclusion Promise

Placers values everyone. We like the way you are. We are committed to creating an environment where anyone, from any background, can do their best work and make Placers better. At Placers, we will continue to make our workplaces trusting places to have complex and sometimes difficult, conversations about diversity and inclusion.

Do you love SITKA Gear? Apply today to help provide customers with a premium experience and excellent customer service in the Bozeman, MT retail location. 

We are hiring a Retail Gear Guide for SITKA Gear's growing team.

General Job Duties:

• Provide exceptional customer service and experience to everyone walking through the door

• Help customers find gear that supports their pursuit

• Become a brand expert on all things SITKA

• Assist in inventory procedures, allocation and replenishment, third party orders, shipping, receiving, cycle counting etc.

• Work with the Visual Merchandiser to uphold merchandising standards to create an appealing in-store experience.

• Maintain cleanliness of the store by sweeping, vacuuming, emptying trash, cleaning bathrooms etc.

• Complete all sales, returns and exchange transactions effectively and accurately

• Assist with DEPOT events.

Qualifications & Experience:

• Positive attitude, goes above and beyond for customers

• 1+ years of customer service and/or retail experience preferred

• Previous retail knowledge (POS, Inventory, customer service, and sales) preferred

• Ability to work in a fast-past paced environment

• Knowledge of outdoor gear preferred

• Must love outdoors, hunting knowledge preferred

Physical Requirements:

• Stand for the duration of the shift

• Move and process shipments

• Ability to lift 45 lbs.

• Operate general office equipment (phones, computers etc.)

Shifts: 

• MUST be available for days, nights, weekends and holidays. M-Sat (open 9:30am-6:30pm) (close 10:30am-7:30pm), Sunday (10:30am-6:30pm)           

Pay: 

• Part-time $17hr

About us:

Express Employment Professionals works with job seekers to help find the right job for their skills and experience. We have a variety of jobs available, including full-time, part-time, and temporary positions. As one of the leading staffing companies in North America, Montana, and Bozeman, we’re ready to help you take the next step in your career. 

Express Employment Professionals is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all people and to hire and promote individuals solely based on their qualifications for the job.

In compliance with applicable federal, state/province and local law, employment decisions are based on business needs, job requirements, and an individual’s qualifications regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, genetic information or protected veteran status. We do not tolerate discrimination or harassment based on any of these characteristics and expect that our employees and associates will cooperate in maintaining an atmosphere free of discrimination and harassment.

Refunds must be initiated within 30 days of the original purchase date. Only items purchased directly through sitkagear.com can be refunded through our website.

Each product must be in new and unused condition with the original hang tags attached. Underwear cannot be returned.

Refunds will be credited to the original credit/debit card used at the time of purchase.

Please keep in mind that during peak seasons, refunds can take up to 3 weeks to complete once we receive your product.

Exchanges must be initiated within 30 days of the original purchase date. Only items purchased directly through sitkagear.com can be exchanged through our website or at one of our SITKA retail stores.

Exchanges can be made for a different size of the purchased item. Each product must be in new and unused condition with the original hang tags attached. Exchanges cannot be done for a different item or colorway. Underwear cannot be exchanged.

An item can be exchanged one time. After that, it is only available to return for a refund.

Please keep in mind that during peak seasons, online exchanges can take up to 3 weeks to complete once we receive your product. If you need it faster than this, we recommend returning for a refund and purchasing the correct size, or exchanging in-store.

We will only begin the repair after you have approved the cost.

What may be able to be repaired: Burns, tears, cuts, punctures, sun fading, excessive abrasion, accidental damage and/or neglect, and any other failures, including zippers, due to improper fit, care, storage, or use.

Unwashed garments will not be repaired. Please be sure to empty all pockets of everything, including ammunition, liquids, sharp objects, personal effects, etc.

Depending on the time of year, damage, amount and/or type of work required, our repair process may take an average of 4 to 8 weeks.

If the damage is deemed to be caused by a defect in manufacturing, we will, at our discretion, repair or replace the item at no cost to you. For online orders, all warranties receive a pre-paid shipping label from FedEx within 1 to 2 business days. All garments sent in for any Warranty work must be clean.

What Is Covered Under Warranty: Zipper malfunctions, snap failures, seam stitch failures, seam tape failures, delamination, and GORE-TEX failures through the intended use of the product with proper care.

Without a receipt, at this time we can offer exchanges or refunds for items purchased in-store. We are unable to offer refunds for online purchases, but we can exchange items or set up a return for any online purchase.

Yes, all our stores are equipped with fitting rooms.

No, we do not have equipment rentals at this time.

Yes, we have plenty of on-site parking available to our customers.

Yes, we offer active-duty military and veteran discounts. You can apply for the discount program at https://www.sitkagear.com/military-discount, and we honor that discount in all SITKA retail stores.